Kayla Lee
02
Guided ai onboarding
Redesigned FlaiChat's mobile onboarding experience to help users understand AI faster, reduce friction during sign up, and build confidence from the very first interaction.
15%
Reduced early user drop-off
20%
Increased onboarding completion rate
Faster time to first translation
Company
FlaiChat
Role
Product Designer
Timeline
3 Days
Platform
Desktop SaaS
Team
CEO/Founders, Engineering Product Designers
Tools Used
Figma, FigJam, Slack, Loom, Notion, Google Workspace
The Challenge
FlaiChat helps multilingual families communicate across language barriers using AI-powered translation, but many first-time users were unfamiliar with both AI and the app itself. The existing onboarding consisted of a few welcome screens that provided little guidance, leaving users uncertain about what the product did or how to get started.
The Goal
Create a more approachable onboarding experience that builds confidence, accommodates different levels of technical comfort, and helps users reach their first successful translation as quickly as possible.
Success Metrics
Increased onboarding completion rate
Faster time to first translation
Reduced early user drop-off
Research & Insights
🤨
Many users were unfamiliar with AI-powered products.
👩🏽🏫
Older and less technical users benefited from guided, step-by-step instruction.
💪🏼
Users wanted flexibility without feeling forced through onboarding.
Design Principles
🤷🏼♀️
Reduce uncertainty
✅
Build trust through guidance
🌐
Reduce unnecessary memory load
The Solution
The onboarding experience was redesigned around flexibility and clarity. Rather than forcing every user through the same flow, users can either skip onboarding entirely or choose a guided walkthrough tailored to first-time users. The experience introduces key features through simple illustrations, interactive setup steps, and progressive education instead of overwhelming users with information upfront.
Key Improvements
+ Two Onboarding Paths
+ Progress Tracker
+ Illustrations
+ Increased Touch Targets
+ Expanded Sign-up Options
Before
After
Impact
Reduced early user friction during onboarding.
Improved clarity around AI-powered features and app functionality.
Increased accessibility for multilingual users across varying levels of technical confidence.
Previous
Pending Users
Next
Image Uploads
Kayla Lee
02
Guided ai onboarding
Redesigned FlaiChat's mobile onboarding experience to help users understand AI faster, reduce friction during sign up, and build confidence from the very first interaction.
15%
Reduced early user drop-off
20%
Increased onboarding completion rate
Faster time to first translation
Company
FlaiChat
Role
Product Designer
Timeline
3 Days
Platform
Desktop SaaS
Team
CEO/Founders, Engineering Product Designers
Tools Used
Figma, FigJam, Slack, Loom, Notion, Google Workspace
The Challenge
FlaiChat helps multilingual families communicate across language barriers using AI-powered translation, but many first-time users were unfamiliar with both AI and the app itself. The existing onboarding consisted of a few welcome screens that provided little guidance, leaving users uncertain about what the product did or how to get started.
The Goal
Create a more approachable onboarding experience that builds confidence, accommodates different levels of technical comfort, and helps users reach their first successful translation as quickly as possible.
Success Metrics
Increased onboarding completion rate
Faster time to first translation
Reduced early user drop-off
Research & Insights
🤨
Many users were unfamiliar with AI-powered products.
👩🏽🏫
Older and less technical users benefited from guided, step-by-step instruction.
💪🏼
Users wanted flexibility without feeling forced through onboarding.
Design Principles
🤷🏼♀️
Reduce uncertainty
✅
Build trust through guidance
🌐
Prioritize accessibility
The Solution
The onboarding experience was redesigned around flexibility and clarity. Rather than forcing every user through the same flow, users can either skip onboarding entirely or choose a guided walkthrough tailored to first-time users. The experience introduces key features through simple illustrations, interactive setup steps, and progressive education instead of overwhelming users with information upfront.
Key Improvements
+ Two Onboarding Paths
+ Progress Tracker
+ Illustrations
+ Increased Touch Targets
+ Expanded Sign-up Options
Before
After
Impact
Reduced early user friction during onboarding.
Improved clarity around AI-powered features and app functionality.
Increased accessibility for multilingual users across varying levels of technical confidence.
Previous
Pending Users
All Projects
Next
Image Uploads
Kayla Lee
02
Guided ai onboarding
Redesigned FlaiChat's mobile onboarding experience to help users understand AI faster, reduce friction during sign up, and build confidence from the very first interaction.
15%
Reduced early user drop-off
20%
Increased onboarding completion rate
Faster time to first translation
Company
FlaiChat
Role
Product Designer
Timeline
3 Days
Platform
iOS & Android Mobile
Team
CEO/Founders, Engineering Product Designers
Tools Used
Figma, FigJam, Slack, Loom, Notion, Google Workspace
The Challenge
FlaiChat helps multilingual families communicate across language barriers using AI-powered translation, but many first-time users were unfamiliar with both AI and the app itself. The existing onboarding consisted of a few welcome screens that provided little guidance, leaving users uncertain about what the product did or how to get started.
The Goal
Create a more approachable onboarding experience that builds confidence, accommodates different levels of technical comfort, and helps users reach their first successful translation as quickly as possible.
Success Metrics
Increased onboarding completion rate
Faster time to first translation
Reduced early user drop-off
Research & Insights
🤨
Many users were unfamiliar with AI-powered products.
👩🏽🏫
Older and less technical users benefited from guided, step-by-step instruction.
💪🏼
Users wanted flexibility without feeling forced through onboarding.
Design Principles
🤷🏼♀️
Reduce uncertainty
✅
Build trust through guidance
🌐
Prioritize accessibility
The Solution
The onboarding experience was redesigned around flexibility and clarity. Rather than forcing every user through the same flow, users can either skip onboarding entirely or choose a guided walkthrough tailored to first-time users. The experience introduces key features through simple illustrations, interactive setup steps, and progressive education instead of overwhelming users with information upfront.
Key Improvements
+ Two Onboarding Paths
+ Progress Tracker
+ Illustrations
+ Increased Touch Targets
+ Expanded Sign-up Options
Before
After
Impact
Reduced early user friction during onboarding.
Improved clarity around AI-powered features and app functionality.
Increased accessibility for multilingual users across varying levels of technical confidence.
Previous
Pending Users
All Projects
Next
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